Terms of Service
These Terms of Service govern the use of ORIA's website and the provision of software development, automation, integration and related digital services to business clients.
About ORIA
ORIA provides custom digital solutions for small and medium-sized businesses, including websites, web applications, CRM systems, internal business tools, software integrations, AI-powered tools and business process automation. Our services may be provided through individual projects, business-to-business contracts and ongoing technical support arrangements.
Scope of services
The exact scope, deliverables, technical requirements, project schedule and price of each project are agreed separately with the client through a proposal, quotation, order, statement of work or other written agreement. Information displayed on this website describes our typical services and does not by itself guarantee the availability, completion time or final cost of a specific project.
Prices and payment
Prices displayed on the website are starting or indicative prices unless expressly stated otherwise. The final price will depend on the scope, complexity, integrations, technical requirements and delivery schedule of the project. Payment terms, deposits, milestones and recurring support fees, where applicable, will be specified in the relevant quotation, invoice or agreement.
Client responsibilities
The client agrees to provide the information, materials, credentials, approvals and access reasonably required for ORIA to perform the agreed services. The client is responsible for ensuring that any materials, data, content, software or credentials supplied to ORIA may lawfully be used for the project.
Project changes
Requests that materially change the agreed scope of work may require additional development time and additional fees. Where appropriate, ORIA will communicate the expected impact on cost and delivery before carrying out substantial additional work.
Third-party services
ORIA solutions may integrate third-party software, APIs, cloud platforms, AI services, hosting providers or other external technologies. Such third-party services may be subject to their own terms, pricing, availability and technical limitations. ORIA is not responsible for interruptions or changes caused solely by third-party providers outside our reasonable control.
Intellectual property
Ownership and licensing of custom software, designs, source code, documentation and other project deliverables will be determined Unless otherwise agreed, third-party libraries, frameworks, open-source components and external services remain subject to their respective licences and terms.
Confidentiality
ORIA will take reasonable measures to protect confidential business and technical information received from clients and will use such information only as necessary to provide the agreed services, except where disclosure is required by law or authorised by the client.
Service availability and warranties
ORIA aims to provide reliable and professional services. However, no software system can be guaranteed to operate without interruption or error in every environment. Specific warranties, maintenance obligations, service levels or support commitments apply only where expressly included in the relevant project or support agreement.
Limitation of liability
To the extent permitted by applicable law, ORIA will not be liable for indirect, incidental or consequential losses arising from the use of the website or services, including loss of profits, business opportunities or data, except where liability cannot legally be excluded or limited.
Termination
Project cancellation and termination rights will be governed by the applicable quotation, contract or statement of work. Amounts due for work already completed, committed third-party costs or other agreed charges may remain payable following termination.
Changes to these Terms
ORIA may update these Terms from time to time to reflect changes to our services, business practices or legal requirements. The latest version will be published on this page with an updated revision date.
Contact
Email: contact@oria.com.im
Phone: +34 637 558 778